ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Conduct maintenance checks of facilities or areas.

1.1 Carry out regular checks to identify potential hazards in the facility or area according to organisation policies and procedures.

1.2 Report hazards to supervisor.

1.3 Maintain areas and amenities in the work environment.

1.4 Store and handle chemicals safely.

1.5 Remove and dispose of wastes and dangerous chemicals promptly.

2. Check supplies.

2.1 Check supplies regularly for quantity, quality and expiry date.

2.2 Order or request supplies as required to meet anticipated demand.

2.3 Dispose of expired supplies.

3. Clean facility areas.

3.1 Locate and wear personal protective clothing.

3.2 Conduct cleaning tasks at the specified times.

3.3 Display notices advising clients of cleaning in progress.

3.4 Use cleaning agents safely.

3.5 Clean and store cleaning equipment.

3.6 Identify and catalogue lost property.

3.7 Maintain cleaning records.

3.8 Lock storage areas when unattended.

4. Maintain vending machines.

4.1 Check stock levels of machines periodically and restock supplies as required.

4.2 Clear and refill machines according to schedule or as required.

4.3 Record machine data.

4.4 Identify machine faults and report promptly to supervisor. Display out of order notices promptly on machines to inform facility clients and complete required documentation.

4.5 Monitor cleanliness of machines and clean as required.

4.6 Carry out minor repairs on machines when necessary according to manufacturer’s service agreement.

5. Contribute to the administration of the facility or activity.

5.1 Accept and record bookings for the facility.

5.2 Inform clients of the requirements and responsibilities of using the facility.

Required skills

communication skills to:

notify supervisor of hazards in facilities

communicate with facility users

make bookings for clients

request supplies

literacy skills to:

follow verbal and written instructions on using and storing chemicals

read cleaning schedules

record information about machine faults, lost property, cleaning tasks completed and client bookings

order supplies

problem-solving skills to:

identify and report problems

check supply levels

assess requirements for supply replenishment

dispose of waste

planning and organising skills to:

conduct regular inspections of facilities

monitor supplies and vending machines

numeracy skills to:

assess stock levels

follow cleaning schedules to carry out cleaning tasks with minimal disruption to facility staff and clients.

Required knowledge

organisation policies and procedures to enable the facility to be safely maintained to a high service standard with minimal interruption to facility users

legislative requirements relevant to facility maintenance including:

Work Health and Safety (WHS)

hazardous substances and dangerous goods

environmental protection

state and territory statutory requirements

local laws and by-laws

ordinances and policy

main types of cleaning agents and their uses to enable facility areas to be safely cleaned and maintained

hazards associated with cleaning agents and methods of minimising these

cleaning equipment and chemicals to enable safe operations

personal protective clothing and equipment to enable cleaning and maintenance tasks to be undertaken safely and responsibly

safe methods of waste disposal to minimise harm to self and environment

waste minimisation techniques related to sport and recreation facilities

safe and efficient cleaning techniques to maintain own safety when performing cleaning and maintenance tasks.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

carry out cleaning, service and administrative tasks in facility areas according to organisation policies and procedures and with minimal disruption to clients

comply with safety and legislative requirements with respect to the use and storage of chemicals and the disposal of wastes

report hazards to supervisor promptly and apply effective contingency-management techniques to respond to problems appropriately

complete required documentation according to policies and procedures.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must ensure:

conduct of multiple cleaning, service and administrative tasks in facility areas to demonstrate competency and consistency of performance.

Assessment must also ensure access to:

a work environment within a facility requiring cleaning and servicing

cleaning and maintenance equipment, products and personal protective clothing

vending machines

organisational policies and procedures in relation to facility maintenance

documentation to be completed.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performing cleaning and servicing tasks in facility areas

oral and or written questioning to assess knowledge of safe use and storage of cleaning chemicals

third-party reports from a supervisor detailing work performance

portfolio of records in relation to completion of cleaning and maintenance tasks.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SISXWHS101 Follow Work Health and Safety policies.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Hazards may include:

leaking or damaged containers

defects in the storage area

contamination

spillages

unsecured equipment

breakages.

Facility or area may include:

outdoor

indoor

dry or wet recreation centre

built and non-built.

Organisation policies and procedures may include:

booking procedures

emergency procedures

frequency of inspections

hazardous substances and dangerous goods

local laws and by-laws

manufacturer guidelines or specifications

WHS

ordinances and policy

record keeping

reporting channels

security of facility and of patrons

state and territory statutory requirements

stock acquisition

use and storage of cleaning equipment, agents and chemicals

waste minimisation

waste disposal procedures.

Maintain may include:

restocking supplies

emptying and refilling vending machines

cleaning

inspecting

lawn mowing

edging

pruning

maintaining supplies

conducting minor repairs.

Amenities may include:

lockers

baskets

cubicles

clothing storage facilities.

Chemicals may include:

bleach-based

acid-based

floor seals.

Waste may include:

spillages

breakages

chemicals

blood

bandages

taping

sanitary bins

garbage

recyclables

sharps.

Supplies may include:

first-aid

chemicals

cleaning agents

office supplies

hygiene and sanitary products.

Cleaning agents may include:

acid or alkaline-based chemicals

heavy-duty detergents

organic solvents

abrasives.

Cleaning records may include:

dates and times

areas cleaned

staff member.